Customer Service Frontliner - Sam Medical

Join Sam Medical as a Customer Service Frontliner and become the face of our brand in Bandung, Jawa Barat! In this dynamic role, you will serve as the first point of contact for our valued customers, delivering exceptional service while promoting our products and services. As a member of our team, you will have the opportunity to grow and develop your skills in a supportive and collaborative environment.

At Sam Medical, we are committed to providing high-quality healthcare products and services to our customers. Our mission is to improve the lives of our customers by offering innovative and reliable solutions. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our customers and ensure their needs are met every step of the way.

In this role, you will be responsible for handling customer inquiries, resolving complaints, and providing product information. You will also be responsible for maintaining our customer database and ensuring that our customers are satisfied with their purchases. With your excellent communication skills and dedication to customer service, you will play a crucial role in driving our customer satisfaction ratings and ensuring the success of our brand.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions
• Provide product information and answer questions about our products and services
• Maintain our customer database and ensure that customer information is accurate and up-to-date
• Resolve customer issues and complaints in a timely and professional manner
• Promote our products and services to new and existing customers
• Assist in the organization and maintenance of our customer service area
• Collaborate with other departments to ensure that customer needs are met
• Provide exceptional customer service and ensure that our customers are satisfied with their purchases

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• Ability to work well under pressure and meet tight deadlines
• Familiarity with CRM software such as Salesforce or HubSpot
• Ability to learn and adapt to new technologies and systems
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong attention to detail and accuracy

🛠️ Keahlian

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