Customer Service Representative (Project-Based)

Join Ninja Van as a Customer Service Representative (Project-Based) in beautiful Bali! This is a fantastic opportunity to be part of a dynamic team dedicated to delivering exceptional customer service. In this role, you will assist with administrative duties, including handling customer inquiries, managing schedules, and coordinating logistics. Using tools like Zendesk and Google Workspace, you'll ensure smooth operations and provide top-notch support to our valued clients.

Bali's vibrant culture and stunning landscapes make this the perfect place to work while contributing to a global logistics leader. If you're passionate about customer service and eager to make a difference, Ninja Van is the place for you!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide timely, accurate responses.
• Manage and coordinate logistics schedules using Ninja Van's proprietary system.
• Assist with administrative tasks, including data entry and document management.
• Use Zendesk to track and resolve customer issues efficiently.
• Collaborate with the team to ensure seamless operations and customer satisfaction.
• Participate in training and development programs to enhance your skills.
• Adhere to Ninja Van's customer service standards and company policies.
• Contribute to team meetings and brainstorming sessions to improve processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proficiency in English, both written and spoken.
• Familiarity with Google Workspace and basic administrative tools.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and communication skills.
• Experience with logistics or warehouse operations is a plus.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Willingness to travel and work in a fast-paced environment.

🛠️ Keahlian

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