IT Operations Supervisor - Lead High-Performance Teams in Bali

Join Concentrix as an IT Operations Supervisor and take the lead in managing a dynamic IT operations team in the heart of Bali. This is a unique opportunity to oversee daily IT infrastructure, ensure seamless service delivery, and drive operational excellence in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung. You'll be part of a team that supports critical business operations, leveraging tools like ServiceNow, Jira, and Splunk to maintain high performance and reliability. With a strong focus on continuous improvement and innovation, you'll have the chance to grow your career in a vibrant and supportive environment.

As an IT Operations Supervisor at Concentrix, you'll lead a team of IT professionals in delivering exceptional service. Your daily tasks will include monitoring system performance, troubleshooting issues, and implementing improvements to ensure uninterrupted service. You'll work closely with cross-functional teams to align IT operations with business objectives, using your expertise to drive efficiency and innovation.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of IT operations professionals, providing guidance and support to ensure high performance and reliability.
• Monitor and maintain IT infrastructure, including servers, networks, and cloud services, using tools like ServiceNow, Jira, and Splunk.
• Ensure seamless service delivery by proactively identifying and resolving issues, implementing improvements, and optimizing performance.
• Collaborate with cross-functional teams to align IT operations with business objectives and ensure smooth service delivery.
• Drive operational excellence by implementing best practices, continuous improvement initiatives, and innovative solutions.
• Provide technical leadership and mentorship to team members, fostering a culture of continuous learning and development.
• Ensure compliance with IT policies, procedures, and industry standards, maintaining data security and integrity.
• Stay up-to-date with emerging technologies and industry trends, applying new knowledge to enhance IT operations and drive business value.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5-7 years of experience in IT operations, with a proven track record in leading and managing teams.
• Certifications in ITIL, PMP, or other relevant certifications are a plus.
• Strong knowledge of IT infrastructure, including servers, networks, and cloud services.
• Proven experience in monitoring, troubleshooting, and optimizing IT systems using tools like ServiceNow, Jira, and Splunk.
• Excellent leadership and communication skills, with the ability to mentor and guide team members.
• Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.
• Knowledge of business operations and the ability to align IT strategies with business objectives.

🛠️ Keahlian

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