Lead Front Desk Receptionist

Place Bright Berjaya · 📍 Balikpapan, Kalimantan Timur · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 24.000.000 – Rp 33.000.000 per month
Place Bright Berjaya is seeking a dynamic and experienced Lead Front Desk Receptionist to join our team in Balikpapan. In this role, you will be the first point of contact for our guests and play a crucial role in ensuring their satisfaction and comfort during their stay. The ideal candidate will have excellent communication skills, a friendly demeanor, and a strong ability to manage multiple tasks in a fast-paced environment. This is a great opportunity to be part of a growing hotel and make a significant impact on our guests' experience.

📋 Tanggung Jawab Pekerjaan

Greet guests upon arrival and assist with check-in/check-out procedures.,Answer guest inquiries and provide information about hotel facilities and services.,Manage front desk operations, including reservations, cancellations, and no-shows.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.,Handle guest complaints and resolve issues promptly and professionally.,Maintain accurate and up-to-date guest records and reports.,Train and supervise junior front desk staff to ensure high service standards.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Tourism, or a related field.,Minimum of 3 years of experience in front desk receptionist roles, with at least 1 year in a leadership position.,Excellent communication and interpersonal skills.,Strong organizational and multitasking abilities.,Proficiency in English and local language (Bahasa Indonesia).,Familiarity with hotel management software and systems.,Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

Customer serviceProblem-solvingTime managementTeam leadershipComputer literacyAttention to detail
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