Customer Value Manager - Bangka Belitung

Join PT Global Value Solutions as a Customer Value Manager in the heart of Bangka Belitung! You’ll drive customer retention, maximize lifetime value, and lead strategic initiatives to enhance satisfaction and loyalty. This is your chance to shape customer success in one of Indonesia's most dynamic regions.

As a Customer Value Manager at PT Global Value Solutions, you'll be at the forefront of our customer success strategy. You'll work closely with our sales and marketing teams to ensure our customers receive the highest level of service and value. Utilizing tools like Salesforce and HubSpot, you'll analyze customer data to identify trends and opportunities for growth. Your role will be pivotal in implementing programs that boost customer lifetime value and retention, ultimately contributing to our company's bottom line.

PT Global Value Solutions is a rapidly growing company with a strong presence in the Bangka Belitung region. We're committed to providing exceptional service to our clients and are looking for a talented Customer Value Manager to join our team. If you're passionate about customer success and ready to make a difference, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer retention and lifetime value strategies.
• Analyze customer data using Salesforce and HubSpot to identify trends and opportunities.
• Collaborate with sales and marketing teams to enhance customer satisfaction and loyalty.
• Lead strategic initiatives to maximize customer lifetime value.
• Monitor and report on customer success metrics.
• Provide exceptional customer service and support.
• Stay up-to-date with industry trends and best practices.
• Drive customer feedback and continuously improve our customer success programs.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 5 years of experience in customer success, customer retention, or a similar role.
• Proven track record of developing and implementing customer success strategies.
• Strong analytical skills with experience using Salesforce and HubSpot.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in customer success or a related field is a plus.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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